Refund policy

Return and Refund Policy

Thank you for shopping with us! We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not satisfied, we are here to help — within clear boundaries that protect both you and our business.

Returns

Eligibility

You have 30 calendar days from the date you received your item to initiate a return.

Exempt items include:

• Personalized or customized products
• Perishable goods
• Intimate apparel
• Gift cards

Condition

To be eligible for a return, your item must be:

• Unused
• In the same condition you received it
• In its original packaging

Process

To start a return, please contact our customer service team with your order number and reason for the return. We will guide you through the next steps.

Refunds

Refunds accepted for defective or incorrect items.
Customer must contact within 7 days of delivery.